FAQ

The best time to visit is during the dry season, from May to September, when the weather is cooler, and the roads are more accessible. The wet season (October to April) brings heavy rains, humidity, and road closures, particularly in remote areas.

It depends on your route. Major highways like the Stuart Highway are sealed and accessible with a 2WD. However, if you plan to explore more remote areas, a 4WD is recommended for navigating rough and unsealed roads.

During peak season (May to September), it's a good idea to book accommodation and campsites several months in advance. 

It’s generally advised to avoid driving at night, particularly in rural and remote areas. Wildlife such as kangaroos and cattle can wander onto the roads, creating dangerous driving conditions.

Slow down and sound your horn to alert the animal. Never swerve abruptly to avoid wildlife, as this can cause accidents. If possible, stop safely and wait for the animal to move off the road.

Service stations can be sparse, particularly in remote areas, so it’s important to plan ahead and refuel whenever you see a station, especially outside of towns. Carry extra fuel if traveling in particularly isolated regions.

Key items include:

• Plenty of water and non-perishable food/snacks.
• Sun protection: sunscreen, hats, sunglasses.
• A first-aid kit and insect repellent.
• Spare tires, fuel, and basic vehicle tools.
• A detailed map or GPS, especially if heading off the main highways.

Mobile coverage is generally available in towns and along major highways. However, in remote areas, coverage can be limited or non-existent. It’s recommended to carry a satellite phone or an EPIRB (emergency beacon) for emergencies in remote locations.

Tap water in towns and cities is generally safe to drink. However, in remote areas, it’s recommended to carry your own drinking water or treat the water before consuming. Always ensure you have enough water for the trip, especially in desert regions.

Campfires are only permitted during the winter months; however, they’re only allowed if there is not a total fire ban in place. Guests must bring their own enclosed fire pit and it must be raised off the ground. No fires are permitted on the camping lawns.

Unfortunately, we currently do not offer vouchers at this time.

All certified service animals are permitted throughout the township of Yulara, provided you comply with the Service Animal Policy and Procedure.

Unfortunately, Emotional Support cats are prohibited from the Yulara community due to its close proximity to the National Park and potential threat to wildlife.

For information regarding the Service Animal Policy and Procedure, please contact Voyages Travel Centre at 1300 134 044 or via email at [email protected].

There are insects throughout the year, but you might notice fewer during the cooler months of May-September.

Occasionally, weather conditions make it unsafe for tours to operate. When that happens, people who have booked the tour will be notified of the cancellation and offered an alternative option or a refund depending on the circumstances of the cancellation.

Some tours are accessible for our guests in wheelchairs – please check with the Voyages Travel Centre at time of booking for more information.

For all available options go to www.ayersrockresort.com.au/explore-our-dining-options

Ayers Rock Resort is cashless. All hotels, dining locations, and most outlets in Town Square are only accepting card payments. The IGA Supermarket and Shell Service Station are still accepting cash but these are the only exception. Please note, a 0.9% surcharge will apply to all credit card payments. No payment surcharge will apply to direct debit card payments.

• Yes, you can book a tour/experience at Ayers Rock Resort.
• However, we strongly recommend pre-booking your tour before your arrival, as tours can book out and we do not want customers to be disappointed. This will ensure availability and secure your preferred dates and times.
• To explore available experiences and book your tour, click here.

Unfortunately, cats are prohibited from the Yulara community due to its close proximity to the National Park and potential threat to wildlife.

Dogs are allowed around the township of Yulara but must be kept on a leash at all times.

Please Note: dogs are not allowed in guest rooms or dining areas at Ayers Rock Resort (service animals excluded).

Dogs are permitted at Ayers Rock Campground, but must be kept on a leash at all times. Unfortunately, cats are not permitted at Ayers Rock Campground, or anywhere in the township of Yulara. Please note, dogs (excluding service animals) are not permitted in Campground cabins, or dining facilities at Ayers Rock Resort.

Yes - the Town Square IGA supermarket is open daily with a great assortment of food items. Emu Walk Apartments do have microwaves in-room.

Yes.

If you booked with a travel agent, please contact your agent to cancel. 

If you booked a tour with us, to quickly and easily manage your booking, log into My Account. You’ll be able to view your current reservation and itinerary details and make updates or cancellations. Alternatively, please contact our reservations team, using the “Contact Us” form

Yes.

If you booked with a travel agent, please contact your agent to cancel. 

If you booked a tour with us, to quickly and easily manage your booking, log into My Account. You’ll be able to view your current reservation and itinerary details and make updates or cancellations. Alternatively, please contact our reservations team, using the “Contact Us” form

Yes! There are complimentary parking areas located throughout the resort. Parking is complimentary for all guests.

To guarantee a view of Uluru, we recommend booking a Deluxe Rock View Room at Desert Gardens Hotel. All other room types do not have views of Uluru.

Yes, Kata Tjuta is visible from all of the lookouts within and just outside of the Resort. This includes Imalung Lookout, located in the middle of the ring road in the Resort, the Campground Lookout, Uluru Lookout, Outback Pioneer Lookout, and Ewing Lookout which is located next to the Camel Farm.

Be sure to head into the Uluru-Kata Tjuta National Park where you will be able to explore Kata Tjuta up close.

• Yes, there are a number of great vantage points around the resort including our many lookouts. 
• This includes Imalung Lookout, located in the middle of the ring road in the Resort, the Campground Lookout, Uluru Lookout, Outback Pioneer Lookout, and Ewing Lookout which is located next to the Camel Farm.

To avoid overcrowding, pools at each hotel are dedicated for the guests of that hotel. Guests staying at Emu Walk Apartments are welcome to use the pool at Desert Gardens Hotel.

No, for safety reasons, walking to the National Park from the resort is not advised. There are a number of transport options to take you to the Uluru-Kata Tjuta National Park. Check in at the reception desk of your hotel for more information and transportation options. or visit the Tourist Information Centre in Town Square for more information and transportation options.
 

Refer to FAQ: HOW DO I GET FROM THE RESORT TO ULURU

Emu Walk Apartments come fully equipped with kitchens.

There are self-serve BBQ's available at the Ayers Rock Resort Campground. 

At the Outback Hotel, there is the Outback BBQ and Bar, where you are able to select your preferred cut of meat or fish including steaks, kangaroo, emu sausages and barramundi and then cook it yourself.  A popular dining options, available for dinner only.

Yes! Walpa, Pira Pool Bar, Gecko's and Outback Kiosk all offer children's menus with kid-friendly options.

While the restaurants are all located away from the view of Uluru, our exceptional dining experiences offer a fantastic and unforgettable view!

All restaurants and outdoor dining experiences offer gluten-free options. 

Yes – takeout options are available from Geckos Cafe, Ayers Wok Noodle Bar, Kulata Cafe, and at the Outback Pioneer Kitchen.

All restaurants and outdoor dining experiences offer vegetarian and vegan options.  

Sheets and towels are provided in rooms, and pool towels are available at the pool. For guests staying in the dormitory at the Outback Pioneer Lodge, sheets are included and towels are available with a refundable deposit.

Gratuities are appreciated but are optional! They are not required at any of our restaurants.

In-room WiFi is complimentary for all hotel and apartment guests. WiFi plans are available for guests staying in lodge accommodation at the Outback Pioneer.

Yes, Ayers Rock Resort features an IGA Supermarket, located in the Resort Town Square. Providing a one-stop shop for all your essential needs, here you'll find a selection of fresh produce and everyday groceries.

Open daily from 9:00am - 7:00pm.

Yes, it can rain at any time of the year. Traditionally the highest rainfall months are November and December. However, our desert location means that overall we receive little rain.

Babysitting is available, but due to limited availability it should be pre-booked in advance. You can arrange for babysitting services through the hotel’s front desk. 

All hotels provide safe, high-quality tap water for drinking.

A refillable water station is located outside the Tourist Information Centre in Town Square.

For directions, visit the Resort Map. 

Our transfer service operated by AAT Kings meets all scheduled commercial flights arriving at Ayers Rock Airport (AYQ).

Complimentary Airport Transfer buses for each hotel and the campground will be waiting just outside the terminal. Once your flight lands.
1.         Collect your luggage
2.         Step outside the terminal and locate the appropriate bus for your hotel (or campground)
3.         Hand over your luggage to the bus driver
4.         Enter the bus and enjoy the short 10 minutes trip to the resort

Transfers from the Resort to the Airport
Our transfer service operated by AAT Kings stops at all hotels to provide transfers for all guests departing on scheduled commercial flights.

Your transfer service will depart from the hotel approximately 2 hours before all scheduled commercial flights. Please make sure you check the exact times with reception prior to your departure.
1.         Once you check-out, please hand over your luggage to our concierge service
2.         Approximately 2 hours and 15 minutes prior to your flight departure, make sure you are available at reception
3.         Once you bus arrives, contact our concierge service and confirm all your luggage pieces have been loaded on the transfer bus. The concierge team will not load your luggage until the can confirm your presence.
4.         Enter the bus and enjoy the 10 minutes trip to the Airport

Transfers from the Airport to the Resort
Our transfer service operated by AAT Kings meets all scheduled commercial flights arriving at Ayers Rock Airport (AYQ).

Transfer buses for each hotel and the campground will be waiting just outside the terminal. Once your flight lands.
1.         Collect your luggage
2.         Step outside the terminal and locate the appropriate bus for your hotel (or campground)
3.         Hand over your luggage to the bus driver
4.         Enter the bus and enjoy the short 10 minutes trip to the resort

To cancel a room reservation that you booked via a travel agent, please contact your agent. If you booked directly with us, please call 1300 134 044 or +61 (0)2 8296 8010 to cancel or update your booking.

Email us with your booking confirmation number and your infant’s age to request a free portable cot. You can also email to request an extra rollaway bed at a cost of $60 per night.

Tours can be booked online prior to your stay here.

Tours can also be booked at the Tour & Information Centre at the Resort; however, since space is limited we recommend pre-booking online to avoid disappointment.

Guests can hop on the complimentary resort shuttle service, which circulates the resort every 15-20 minutes between 10.30am and 12.30am. Or enjoy the walk – it’s the best way to explore and get familiar with your new surroundings. It takes anywhere from three to 15 minutes to walk from one hotel property to another within the resort.

• If you’re arriving from Ayers Rock Airport (also known as Connellan Airport), a complimentary bus transfer is the easiest way to get to the resort – plus, it’s included with your room reservation! The service does not need to be booked in advance as it meets all incoming and outgoing flights.
• You can also book a hire car or a private limo to get you to the resort. It’s a 15-20 minute drive to Ayers Rock Resort.
• From Alice Springs Airport, Ayers Rock Resort is a one-hour flight or an approximately 4.5-hour drive or bus ride.

There are several ways to get from Ayers Rock Resort to Uluru, including guided tours, shuttle services or car rentals:

1. Guided Tours: Include transportation and provide an informative experience. To explore available experiences and book your tour, visit https://www.ayersrockresort.com.au/experiences. It is recommended that you pre-book your tours as they can sell out quickly.
2. Paid Bus Shuttle Services: Paid shuttle services are available for transport between the resort and Uluru. Simply inquire at the hotel reception or the tourist information centre at Ayers Rock Resort for more information.
3. Car Rentals: Rent a car from a local rental company with offices at the resort:
o    Avis: +61 8 8956 2999
o    Hertz: +61 8 8956 2244
o    Thrifty: +61 8 8956 2030

Reservations are required for dinner at Ilkari Restaurant. You can make your reservation online through our reservation form. All other restaurants are first come first serve.

Alice Springs is approximately 450km away from the resort (a 4.5 hour drive, or 1 hour flight).

Kings Canyon is roughly 350km away, a 3.5-hour drive along the Stuart Highway. For an off-road experience, guests can take the Mereenie loop road instead, which is only suitable for 4WD vehicles.

We recommend booking as soon as your travel dates are confirmed, regardless of season.

Rooms are cleaned daily, unless you leave the ‘do not disturb’ sign on your door
Emu Walk Apartments will not provide daily servicing. For guests enjoying a longer stay, will receive a complimentary full service after 5 nights. Additional servicing can be arranged throughout their stay.

If you have specific food allergies or special dietary requirement, please let us know at the time of booking.
Also, lease let your server know when arriving at your chosen restaurant and we will ensure you are taken care of.

Unfortunately no, due to food handling and preparation guidelines, we cannot accommodate this request.

Currently, 24-hour in-room dining is available at Sails in the Desert Hotel only.

No, all of our restaurants and patios are non-smoking areas.

Ayers Rock Campground is open all year. Campground reception and pool opening hours are seasonal, and the pool is locked at night.

No, there are no specific dress code requirements. We recommend smart casual dress for all restaurants at the resort.

To visit Uluru-Kata Tjuta National Park, guests are required to purchase a Uluru-Kata Tjuta National Park Pass. The park is open 365 days a year. There are entry fees for both adults and children, with options for 3-day passes. For the most up-to-date information on park pass prices, visit the official website. Passes can be purchased here. Enjoy your visit! 

Please note: The Northern Territory Park Pass does not include Uluru. To visit Uluru-Kata Tjuta National Park, you will need to purchase a separate Uluru-Kata Tjuta park visitor pass. 

Yes, we'd love to help your group celebrate! Please reach out to us using the Contact Us Form so we can assist in organising a cake prior to your arrival. 

Please visit our Dining page to check available dining hours by location.

• The coolest months are June-August, when average daytime temperatures are around 20° and the average evening temp is 1°C.
• November-February are our warmest months, with average daytime temperatures of 35°C, dropping to 25°C at night.

Account2Account is a secure, fee-free payment method where you can transfer money from select Australian banks to pay for purchases. If you bank with one of the banks listed below, you can simply logon using your online banking details and make an online payment from your bank account in real time.

Please note: Account2Account payments are only available to customers of ANZ, Bank of Melbourne, Bendigo, Bank West, Commonwealth Bank, NAB, St George & Westpac.

We think any time is a wonderful time to visit. Autumn and spring tend to have more consistent temperatures, but all seasons offer a unique perspective of the desert landscape.

• Summer is warm to hot during the day, perfect for a swim or relaxing in the air-conditioning. Yet you will have balmy, pleasant mornings and evenings.
• Winter has moderate temperatures during the day. The early mornings and evenings will get cold. Warm layers, jackets and scarves will be needed.
• Autumn and Spring tend to have more moderate, consistent temperatures.

• No need to be too fancy! Smart casual clothing is recommended. Pants, enclosed shoes and layers are recommended.
• Make sure you dress warm in the cooler months, as it can get very cold.
• Avoid white trousers, skirts, jeans, or shoes as the red earth will stain them.

The guest conduct policy at Ayers Rock Resort requires guests to follow certain standards of conduct to ensure a pleasant stay for all. Key guidelines include:

• No abusive language or threats
• Appropriate attire in public areas
• Adherence to noise restrictions
• Compliance with smoking regulations
• Parental/guardian responsibility for minors
• Responsible alcohol consumption
• Cooperation during public health emergencies
• Environmental care and minimal water usage
• Restrictions on pets; assistance animals allowed with prior notification
• No fires outside designated areas
• Respect for culturally sensitive sites

Please adhere to these guidelines for a memorable and respectful experience at the resort. For more details, refer to the full Guest Conduct Policy here.

The drinking age in Australia is 18 years or older. Valid photo I.D. is required to obtain alcoholic beverages at our restaurants and bars. A hotel room key or campground pass is also required to purchase alcohol at any of our food and beverage outlets.

All hotels, with the exception of The Lost Camel, have laundry facilities that guests can use, free of charge.  Guests of The Lost Camel are welcome to use a laundry at one of the other hotels. The resort also offers dry-cleaning services and hotel laundry, which are available for a fee.

If you require medical attention during your stay, we do have a medical centre on the resort. To book an appointment, please contact the centre directly on (08) 8956 2224 or contact your hotel reception for assistance. 

Each visit is different, so fees may vary. If you have a medicare card, you will be able to file a claim for coverage. For international guests with travel insurance, you'll be able to invoice your insurance company once you arrive back home. 

For any medical supplies required, there is a pharmacy section in the supermarket.

There are a full range of professional services available to take care of all your needs while you’re on holiday, including: 

Post Office: Located in Yulara Town Square; open Monday-Friday 9am-5pm and Saturday 9am-12pm

Bank: Located in Yulara Town Square; open Monday-Thursday 10am - 3pm and Friday, 10am-4pm

Auto Mechanic: Located on Giles Street just outside the resort; open Monday-Friday 8am-5:30pm

Hair Salon: Located in Yulara Town Square; open daily 9am-5pm

Petrol Station: Located near Ayers Rock Campground; open daily 6am-9pm

Guests at the resort can easily access the following retail outlets and shops: 

Supermarket: Located in the town square; open 8am-9pm daily. There is no pharmacy on the resort, but the supermarket stocks a basic assortment of medical supplies. For any medications you urgently need, please make an appointment with the Medical Centre. 

Souvenirs: Hotel boutiques and the Town Square offer a great assortment of souvenirs. You can also purchase souvenirs from the Cultural Centre in Uluru-Kata Tjuta National Park. 

Art Galleries: Browse and shop for art at any of the galleries on the resort, or at the Cultural Centre in the Uluru-Kata Tjuta National Park. 

• Sturdy, closed-toe walking shoes, a hat, sunglasses, camera and water bottle are recommended.
• You will require at least 1 litre of water for every hour walking in the park.
• Between April and October, be sure to pack warm clothing and layers, especially for sunrise and sunset tours when it can be quite cool.

Please visit our Dining page to check available menus by location.

Cars with rooftop tents use van sites – choose between powered or unpowered sites.

Campground guests with tents are able to park next to or near their tent on the roads outside of the bollards that surround the lawns.

There is a local supermarket (IGA) in the Town Square that sells a variety of snacks and groceries.

There are many shopping outlets throughout the Resort but make sure you look through Town Square and the Gallery of Central Australia (GoCA) which is located adjacent to the Desert Gardens Hotel.

It depends on the terms of the package you have booked. Some rates are non-refundable or may involve cancellation fees. Terms are advised at time of booking, so make sure to review all info carefully when you book to avoid any surprises.

All food and beverage outlets within the resort are child-friendly. Alternatively, our outdoor dining experiences have minimum age requirements outlined at the time of booking.