Field of light with starry sky

Ayers Rock Resort FAQ

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Are tours ever cancelled due to bad weather?

Occasionally, weather conditions make it unsafe for tours to operate. When that happens, people who have booked the tour will be notified of the cancellation and offered an alternative option or a refund depending on the circumstances of the cancellation.

Are tours wheelchair accessible?

Some tours are accessible for our guests in wheelchairs – please check with the Voyages Travel Centre at time of booking for more information.

Can I book a tour/experience at the resort?

  • Yes, you can book a tour/experience at Ayers Rock Resort.
  • However, we strongly recommend pre-booking your tour before your arrival, as tours can book out and we do not want customers to be disappointed. This will ensure availability and secure your preferred dates and times.
  • To explore available experiences and book your tour, click here.

Can I cancel a tour?

Yes.

If you booked with a travel agent, please contact your agent to cancel. 

If you booked a tour with us, to quickly and easily manage your booking, log into My Account. You’ll be able to view your current reservation and itinerary details and make updates or cancellations. Alternatively, please contact our reservations team, using the “Contact Us” form

How do I book a tour?

Tours can be booked online prior to your stay here.

Tours can also be booked at the Tour & Information Centre at the Resort; however, since space is limited we recommend pre-booking online to avoid disappointment.

Is there an entry fee/park permit required for the Uluru-Kata Tjuta National Park? 

To visit Uluru-Kata Tjuta National Park, guests are required to purchase a Uluru-Kata Tjuta National Park Pass. The park is open 365 days a year. There are entry fees for both adults and children, with options for 3-day passes. For the most up-to-date information on park pass prices, visit the official website. Passes can be purchased here. Enjoy your visit! 

Please note: The Northern Territory Park Pass does not include Uluru. To visit Uluru-Kata Tjuta National Park, you will need to purchase a separate Uluru-Kata Tjuta park visitor pass. 

What is the dress code for the outdoor dining experiences?

  • No need to be too fancy! Smart casual clothing is recommended. Pants, enclosed shoes and layers are recommended.
  • Make sure you dress warm in the cooler months, as it can get very cold.
  • Avoid white trousers, skirts, jeans, or shoes as the red earth will stain them.

What should I pack for my tour?

  • Sturdy, closed-toe walking shoes, a hat, sunglasses, camera and water bottle are recommended.
  • You will require at least 1 litre of water for every hour walking in the park.
  • Between April and October, be sure to pack warm clothing and layers, especially for sunrise and sunset tours when it can be quite cool.